VELVETEL VoIP Telephony Service for Creatio

{'Product description': 'VELVETEL VoIP Telephony Service for Creatio allows you to effectively engage with clients and colleagues on the phone and keep all communication history logged in one place in Creatio.', 'Use cases': 'Call management – the solution allows Creatio users to make inbound and outbound calls using the VELVETEL VoIP telephony service. During the call, an agent can access all information about the Contact, including the history of previous communications.\nCall Analytics – managers can analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.', 'Key features': 'Make outgoing calls and accept incoming calls in Creatio\nPut a call on hold\nTransfer a call to another phone number\nPossibility to assign a personal manager during the first interaction\nSave a call result\nKeep track of call analytics\nOpportunity to choose the Caller Number for outgoing calls\nCall recordings are available in Creatio'}

Email: velvetel.support@velvetech.com

Product: All products on Creatio platform

UI Framework: Classic UI

Version: 7.15 and up

DBMS: Any supported DBMS

Platform: .NET Framework